Executive Housekeeper / Head of Housekeeping (m/f/d)

A guest sees a perfect room. You see the hundred details that make it perfect.

Cleanliness alone is not enough in a 5-star hotel. It is about attention to detail, organisation, leadership and noticing the little things that ultimately make all the difference.

For our Housekeeping team, we are looking for an experienced Executive Housekeeper / Head of Housekeeping (m/f/d) who is ready to take responsibility, set clear standards and, at the same time, has a genuine understanding of people.

You will take responsibility for our entire Housekeeping department and, together with your team, ensure that our guests experience the Jagdhof every day exactly as we promise.

Your responsibilities include:

• Leading and organising your team

• Preparing and coordinating staff schedules

• Holiday planning and ensuring appropriate staffing levels

• Leading, motivating and training employees

• Regular quality inspections of guest rooms and suites

• Ensuring our high standards of cleanliness and quality throughout all public areas

• Organising and supervising linen, laundry operations and Housekeeping storage areas

• Supervising and organising the minibar

• Coordinating necessary orders in collaboration with the F&B department

• Working closely with Front Office, Engineering and the hotel’s other departments

• Handling guest requests and complaints professionally, including appropriate internal reporting and documentation

• Continuously improving processes and standards within the department

The clear focus of your position is leadership, organisation and quality control.

You will not be expected to clean rooms yourself on a daily basis. At the same time, we are looking for someone who is willing to step in and support the team in exceptional situations when an extra pair of hands is needed.

Ideally, you already have experience as an Executive Housekeeper, Assistant Executive Housekeeper or in a comparable position of responsibility within the Housekeeping department of an upscale hotel.

Even more important to us, however, are your personality and the way you work.

You should:

• Have experience in Housekeeping within the upscale hotel industry

• Have leadership experience or be ready to take on genuine leadership responsibility

• Have an exceptional eye for cleanliness, quality and detail

• Work in a structured and well-organised manner

• Be willing to take responsibility and make decisions

• Lead your team with respect, clarity and reliability

• Keep an overview even during demanding situations

• Enjoy not only maintaining standards, but continuously improving them

• Have a good command of German

• Be able to communicate confidently in English

What Matters to Us

We are not looking for someone who simply works through checklists.

We are looking for someone who notices when something is not right before the guest does.

Someone who can lead a team without losing touch with the realities of day-to-day work. Someone who sets clear standards while understanding that good leadership requires respect, communication and empathy.

And someone who understands that true luxury is often found in the things a guest may never consciously notice.

If you recognise yourself in this description, we look forward to meeting you.

Benefits of being part of the Jagdhof family

• Choice of a 5-day | 5½-day | 6-day working week

• Team accommodation | #staffapartments

• Time-out employee restaurant | #fullboard

• Central location

• Public transport connections

• Health management programme

• Employee Spa

• Discounts | #beauty & #massages

• Fitness room

• Tennis

• Friends & Family rates

• Career opportunities

• Further training and professional development