Reservation manager (m/f/d)

Your tasks

Operational responsibility

• Management and organisation of the department
• Ensuring professional, service-oriented guest communication (telephone, email, OTA, GDS)
• Checking and processing individual and group reservations
• Ensuring optimal occupancy while taking pricing strategy into account
• Maintaining and checking booking systems (PMS, channel manager, CRS)

Revenue and sales orientation

• Active participation in the pricing and sales strategy in coordination with revenue management
• Monitoring occupancy, pick-up, forecasts, and market segments
• Implementation of upselling and cross-selling measures
• Monitoring rate parity and OTA performance

Quality & process management

• Ensuring compliance with 5-star standards in communication and offers
• Developing and optimising reservation processes
• Training and further developing of the reservation team
• Preparation of reports and key figure analyses for director

Interface management

• Close cooperation with front office, sales, marketing, spa, and F&B
• Support with group enquiries and events
• Complaint management in the area of reservations

What you bring

• Strong teamwork skills, independence, and dedication
• A positive and engaging presence
• Resilience, stress tolerance, and flexibility
• A well-groomed appearance
• Keen attention to detail and workplace cleanliness
• Proficiency in German and English; additional languages are a plus
• PMS-Protel experience is an advantage
• Experience in Microsoft Office